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2e Too Much (bad) Information

16 May 21st, 2004 by Tom 14 Chi :: 9 36 7 Comments

21d

Kevin will write something significant about the diary study methodology but in the meantime I wanted to pose some questions. A lot of our study techniques seek to understand the user in their natural environment — the mantra being: we must serve the user in the ways that he or she lives now. Unfortunately, there are plenty of us who do not live in a way that is optimal for our health or our long-term well being. Given this, does it make sense to crystallize bad habits by creating products that tailor to them?

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38 Diary Studies: Too Much Information?

12 May 21st, 2004 by 6 Kevin f Cheng :: 7 9 36 8 Comments

1fa

When I mention diary studies, I often expect people to either give me a blank stare or have some adverse reaction akin to “blech! that will take too much time/money!” The reality of it is that the methodology isn’t as time consuming nor is it all that complicated. Sometimes, we might get a little more information that we bargained for but that’s rarely a bad thing.

Let’s look at what a diary study is and where these misconceptions might come from.

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22 What is Findability? : 3b Findability.org is a new site on ... findability! - 9 3d Comment »

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