That you slithered it out of greaseproof paper and ate it in folded slices in front of the TV? What was the fundamental flaw in the stupid, stuck-up, sluggardly English that they couldn't grasp this simple principle? For some odd reason it was the one frustration she could never learn simply to live with and accept, and about once a month or so she would get very depressed, phone a pizza restaurant, order the biggest, most lavish pizza she could describe - pizza with an extra pizza on it, essentially - and then, sweetly, ask them to deliver it.

"To what?"

"Deliver. Let me give you the address - "

"I don't understand. Aren't you going to come and pick it up?"

"No. Aren't you going to deliver? My address - "

"Er, we don't do that, miss."

"Don't do what?"

"Er, deliver. . ."

"You don't deliver? Am I hearing you correctly... ?"

The exchange would quickly degenerate into an ugly slanging match which would leave her feeling drained and shaky, but much, much better the following morning. In all other respects she was one of the most sweet-natured people you could hope to meet.

But today was testing her to the limit.

There had been terrible traffic jams on the motorway, and when the distant flash of blue lights made it clear that the cause was an accident somewhere ahead of them Kate had become more tense and had stared fixedly out of the other window as eventually they had crawled past it.

The taxi-driver had been bad-tempered when at last he had dropped her off because she didn't have the right money, and there was a lot of disgruntled hunting through tight trouser pockets before he was eventually able to find change for her. The atmosphere was heavy and thundery and now, standing in the middle of the main check-in concourse at Terminal Two, Heathrow Airport, she could not find the check-in desk for her flight to Oslo.

She stood very still for a moment, breathing calmly and deeply and trying not to think of Jean-Philippe.

Jean-Philippe was, as the taxi-driver had correctly guessed, the reason why she was going to Norway, but was also the reason why she was convinced that Norway was not at all a good place for her to go. Thinking of him therefore made her head oscillate and it seemed best not to think about him at all but simply to go to Norway as if that was where she happened to be going anyway. She would then be terribly surprised to bump into him at whatever hotel it was he had written on the card that was tucked into the side pocket of her handbag.

In fact she would be surprised to find him there anyway. What she would be much more likely to find was a message from him saying that he had been unexpectedly called away to Guatemala, Seoul or Tenerife and that he would call her from there. Jean-Philippe was the most continually absent person she had ever met. In this he was the culmination of a series. Since she had lost Luke to the great yellow Chevrolet she had been oddly dependent on the rather vacant emotions that a succession of self-absorbed men had inspired in her.

She tried to shut all this out of her mind, and even shut her eyes for a second. She wished that when she opened them again there would be a sign in front of her saying "This way for Norway" which she could simply follow without needing to think about it or anything else ever again. This, she reflected, in a continuation of her earlier train of thought, was presumably how religions got started, and must be the reason why so many sects hang around airports looking for converts. They know that people there are at their most vulnerable and perplexed, and ready to accept any kind of guidance.

Kate opened her eyes again and was, of course, disappointed. But then a second or two later there was a momentary parting in a long surging wave of cross Germans in inexplicable yellow polo shirts and through it she had a brief glimpse of the check-in desk for Oslo. Lugging her garment bag on to her shoulder, she made her way towards it.

There was just one other person before her in the line at the desk and he, it turned out, was having trouble or perhaps making it.

He was a large man, impressively large and well-built - even expertly built - but he was also definitely odd-looking in a way that Kate couldn't quite deal with. She couldn't even say what it was that was odd about him, only that